Click here to submit a work order. For a step-by-step in submitting a work order, click here.
If you need additional access to the work order system, please complete this form: Work Order System Account Request Form
Please note: For students submitting a work order for their residence hall room, please include the room number in the location and/or description field.
In case of gas, fire, life-safety, call 911.
DO NOT use the work order system during maintenance emergencies. Contact the Customer Service Center immediately by calling (703) 993-2525.
Zone Management is an organizational structure for George Mason Facilities. Zone management creates a stronger partnership between the Facilities Management teams and unit facilities staff. It is intended to improve the delivery of maintenance services at George Mason. Our goal is to provide these services in a timely, cost-effective, and efficient manner with minimal disruptions to the George Mason community.
Maintenance and repair of all mechanical, electrical, and structural equipment and systems is provided by technicians in six zones located on three campuses. Automotive/equipment repair, grounds landscape/hardscape maintenance, and building & systems warranty is centrally located at the Fairfax campus.
These teams include:
- Zone 1 – Arlington
- Zone 2 – SciTech (Prince William)
- Zone 3 – Education and General
- Zone 4 – Housing
- Zone 5 – Auxiliary
- Zone 6 – Projects and Large Repairs
- Grounds
- Automotive
- Warranty
All of Mason’s work and maintenance requests are tracked in a computerized, maintenance, management system (CMMS). Each year, Mason Facilities receives an average of 35K corrective maintenance Work Orders and process an additional 38K preventive maintenance requests. Meaning we receive about 100 work orders a day. General maintenance issues make up 20% of our work orders and are the most commonly reported issues.
Response times are based on the severity and type of issue to cause additional damage to university property or increased risk to the human safety. While an issue may be mitigated to stop further damage or safety risk and a solution to the problem achieved within hours, the average days to completion of repairs is 11 days (5 to 7 business days).
Mason Facilities partners with a Mason ADA Coordinator and the Mason SEERM department through the E-Alert development process when there is planned or emergency work that will impact routes; especially those that will affect students with disabilities. For those signed up, Disability Services has a method to notify students of temporary and long-term changes that would impact their commute around campus. Learn more here: https://accessibility.gmu.edu/campus-access/
There are all kinds of wildlife on our campuses and George Mason follows Virginia Department of Wildlife Resources’ (DWR) guidelines for conserving, connecting, and protecting our community and surrounding environment. George Mason does not handle wildlife directly. If you see any wildlife on campus acting dangerously and/or strangely, please contact George Mason’s non-emergency police line at 703-993-2810.
To help further safety on campus, DO NOT feed and/or touch any wildlife. Please place food waste into the appropriately labeled receptacles. Pets can be protected by walking them on leashes and keeping an eye on them while they are outside.
In order to deter migratory and resident geese from grazing and nesting on George Mason’s campuses, we contract professional, canine units that patrol University property. These service dogs do not harm/touch the geese. Their only objective is to be present and discourage the geese from remaining on campus. These birds are protected from harm by the Migratory Bird Treaty Act of 1918. No goose has ever been harmed with this nesting prevention effort. These prevention tactics are a safe and hands-free way to encourage geese to nest off of campus.
In order to help with this program, DO NOT feed and/or touch any geese on campus. Bird feeding is prohibited and will minimize George Mason’s efforts in reducing our geese population.
As a campus-wide best practice, all employees are asked not to store open food in their offices and to promptly discard food waste in centralized locations rather than personal trash cans.
The Facilities Management (FM) team is leading a new pilot program centering around organic land care in a 7-acre area surrounding Merten Hall and Petersen Hall on the Fairfax campus. Within the testing site, 100% natural fertilizers and environmentally sensitive, gardening products will be used to measure the environmental and financial impacts and feasibility to the Mason Community. This pilot began in Spring 2022 and will be evaluating the viability of “green” landscaping and organic land care for the next three years. During this time, testing will be conducted on landscaping systems and their ability to absorb possible enhanced biodiversity, biological cycles, and soil activity in an organic capacity. “Organic” means landscaping with no synthetic pesticides of any kind (insecticides, herbicides, fungicides, etc.) and with no synthetic fertilizers or soil amendments.
Read more here: https://facilities.gmu.edu/organic-land-care-beta-testing/
Mason Facilities' Central Heating & Cooling Plant (CHCP) team is responsible for chilled water and High Temperature Hot Water infrastructure operations and maintenance on the Fairfax campus. The team ensures compliance to air emission standards, water treatment regulatory requirements, and safety regulation on boilers and chillers operations. The CHCP is housed on-site on the Fairfax campus, within the Facilities complex, and uses an intricate water system to control the campus' water via underground piping. Check out some of our CHCP facts!
For more information about Mason Facilities and how this 24/7 operation runs, reach out to facmktg@gmu.edu.