Customer Service Center

Please contact our Customer Service Center 24 hours a day at (703) 993-2525 or email

Non-Emergency Repairs or Service

The Facilities Management Department uses on an on-line system for submitting maintenance/service request.  For those who have accounts, please report your non-emergency repairs to our Online Work Order System.

Please read the Requestor Manual to assist you in the initial set up of the work order system.

NOTE: If you need to make a change to or update an existing Work Request, please email the changes to Please do not create another work request.

Campus Housing Repairs

To report repairs in Student Campus Housing, please visit the Office of Housing and Residence Life’s Work Request webpage.