The
George Mason University Facilities Management is a service organization
responsible for the maintenance, repair, and renovation of all University
buildings and infrastructure. All services requested of the Facilities Management are controlled and coordinated through the
Customer Service Center.
Request for services, other than emergencies, should be
submitted on a Work Request.
Please contact the
Customer Service Center at (703) 993-2525 for
additional information or assistance.
The following services are provided by the Facilities Management:
Chargebacks
Charges for work
The Customer Service Center is responsible for Chargebacks. According to George
Mason University policy, all maintenance, services and new work for non-E&G
buildings and organizations are charged back to the customers. Please see the
Chargeback Guide for specific information on the Facilities Management chargeback
system. Invoices and receipts
Invoices showing Work Order number, total labor cost and total material cost is
transmitted to the work requestor and to Department representatives when work is
closed out. When requests for work are processed, work receipts are transmitted
electronically back to the requestor, point of contact, or others requiring
copies of the request. The receipt shows Work Order number, description of work,
and within what time frame a person from the Facilities Management will be contacting
them. How charge back amounts
are calculated
Charge backs are the total of the labor and material costs of each work order.
The labor costs are derived from the specific shop rate. Each shop has a shop
rate calculated from the average salary and benefits.
Building Standards
University
building standards are contained in the
George Mason University Design Information Manual. The standards are updated
semi-annually to include new systems, equipment and construction methods
preferred by the University for new construction and renovation projects. For
information regarding these standards, call the Building Commissioning and
Warranty Manager, at (703) 993-3795.
University Building Standards Link
Building Permits
The Facilities Management Director has been designated as the Agency Representative to
issue permits and ensure George Mason University meets all legally mandated
Virginia State-wide Building Code (VUSBC) requirements. Through the Code
Compliance Office, our goal is to assist customers, contractors, and the
Facilities Management in providing a safe and welcoming environment while protecting
public and private investment in the University. All members
of the University community are encouraged to contact the
Customer Service Center or this office with any design, construction, or
renovation concerns that may arise from work you observe being performed on
George Mason University property. The following
examples of work on George Mason University property whether leased or owned,
and regardless of funding type or out source contract, must be initiated through
the
Customer Service Center:
-
The addition, relocation, alteration, or
removal of any portion of a wall or partition.
The installation, alteration, or
relocation of an electrical, plumbing, HVAC, gas piping, fire sprinkler, fire
suppression, or fire alarm system, or any portion thereof.
Roof replacement projects.
Site work, underground utility systems,
and excavation work.
-
Temporary structures.
After the
Customer Service Center has received notification of a pending project, a permit
review committee will review the project for compliance with applicable building
and fire codes. The review committee composed of engineers, architects,
planners, fire safety and building code officials, will also consider the
project's conformance with the University's master plan and standards of quality
and aesthetics.
With proper
documentation the permit committee is committed to processing permit requests in
less than three weeks. The requestor can help expedite this process by
submitting a detailed description of work to be performed and drawings depicting
the current space and proposed work. Please note
that proposed work shall not begin until this review has been completed and, if
required, a building permit has been issued. Once issued, the permit should be
displayed during the course of work in a central location of the project. A
graphic representation of the building permit process is shown in the
Permit Flow Chart. If you have any
questions, please call the Code Compliance Office at (703) 993-8339.
 Download
the Permit Flow Chart
[Adobe PDF Reader Required]
Elevators
Please contact the
Customer Service Center at (703) 993-2525 for
information or assistance.
Housekeeping
The Housekeeping
Department cleans the academic and administrative spaces on all three campuses.
This includes
classrooms, teaching labs, offices, lobbies, rest rooms, hallways, stairs,
conference rooms, physical fitness areas, and locker rooms. Housekeeping
Services include, but are not limited to sweeping, mopping, vacuuming,
disinfecting, stocking the rest rooms, cleaning blackboards, and trash removal. The
Housekeeping Staff are the administrators for the contracted cleaning and window
washing on campus.
The Residence
Halls, Dining facilities and Student Unions have their own housekeeping staff.
To speak with
a Housekeeping Representative, call (703) 993-2537.
Locksmith
The Facilities Management
Locksmith provides lock installation, lock repair, lock changes, master key and
code key cutting, and emergency lockout services (file cabinets, safes, desks,
offices). The Locksmith
also initiates and monitors the access control system for campus buildings.
Motor Pool
Students, Faculty and
Staff may check out a vehicle from the Motor Pool for approved University
activities. Please see
the
Frequently Asked
Questions (FAQ) regarding the Motor Pool operation and download the
Vehicle Request Form to check out a vehicle.
Download
the Vehicle Request Form
[Adobe PDF Reader Required]
Moves
Moving services within
the University-owned facilities are provided by the Housekeeping Department on a
limited scale. A Work
Request should be submitted at least one week in advance of the proposed move
date. The requesting department is responsible for packing the contents of all
furniture prior to move and for preparations of computers and automated systems
for transportation.
For pickup or
delivery to or from off campus locations, and to move large amounts of
furniture, material, or other items requiring special handling (such as pianos,
etc.) contact Debbie Brady Moves/Furniture Coordinator
(703) 993-2675
To speak with
a Housekeeping Representative, call (703) 993-2537.
Nameplates and Signs
Nameplates and signs
for interior identification of offices, laboratories, desks, and other areas in
buildings are provided as a reimbursable service. Temporary
signs are not normally provided by the Facilities Management, and will not be affixed
to walls or doors.
Pest Control
The Housekeeping
Department also manages the pest control contract for George Mason University.
The pest
control services include insect and termite problems, mice and rat control, and
animal removal (birds, bats, skunks, cats, etc.) in buildings and around the
campus grounds.
To speak with
a Housekeeping Representative, call (703) 993-2537.
Recycling and Waste Management
Recycling
services are provided on a scheduled basis:
To get new or
replacement containers, call the Recycling Center at (703) 993-3671. Refuse
collection and disposal services are provided by the Facilities Management on a daily
basis through contract services. Special
refuse pickups can be obtained as a reimbursable service by submitting a Work
Request.
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